Greater Portland Health (GPH), a Federally Qualified Health Center (FQHC), serves over
16,000 patients across 17 locations in Portland and South Portland in Maine. With a mission to
provide high-quality, patient-centered care, GPH has experienced significant growth, increasing
its team from 74 to over 200 members between 2016 and 2024. This expansion has intensified
the need for efficient clinical workflows to maintain care quality and provider satisfaction.
As patient volumes grew, Greater Portland Health providers faced rising documentation demands that resulted in:
MLCHC partnered with Scribe-X to implement a remote medical scribe program. Scribes were trained in MLCHC’s specific workflows and EHR system, allowing for real-time documentation during patient visits. The program aimed to complete all documentation within three days, giving providers back time while preserving accuracy and compliance.
Download the case study to read the results…
Reliable Scribe Coverage
Less After-Hours Charting
Enhanced Documentation Quality
Fast Ramp-Up for New Providers
Accurate, Consistent Notes
Happier, More Engaged Providers
