Vancouver Clinic (VC) is the largest private, multispecialty clinic in Clark County, Washington. Established in 1936, VC now operates across 11 locations, offering a comprehensive range of healthcare services. These include primary care, specialty care, and integrated behavioral health, all provided by a team of 400 providers and 1,200 employees dedicated to the health and wellness of the community.
Vancouver Clinic (VC) faced chronic issues with their previous scribe service provider. High scribe absenteeism, inadequate training, poor hiring practices, and long onboarding delays left providers without reliable support. On any given day, up to 20% of shifts were uncovered, burdening providers with additional administrative tasks. These challenges were compounded by a lack of remote scribe options and overburdened management. After years of unresolved complaints and operational inefficiencies, VC needed a transformative solution.
In response to these challenges, The Vancouver Clinic partnered with Scribe-X to overhaul their scribe program. The transition came at a critical time, coinciding with the COVID-19 pandemic, which temporarily paused clinic operations. Scribe-X leveraged this downtime to rebuild the program from the ground up. Key actions included:
Download the case study to read the results…
99% Dedicated Scribe Shift Coverage
No More After-Hours Charting
Enhanced Documentation Quality
Full Transition to Remote U.S.-Based Scribes
Rapid Onboarding of New Providers
Increased Provider Satisfaction
